FAQS

There are many factors that can affect cooking, but you can help ensure best results by following these recommendations:

• Use heavier, high-quality cookware that is suitable for induction cooktops. High-quality cookware that is heavier and has a flat bottom will help your food cook more evenly.
• Adjust the recipe's suggested temperature or cooking time. Your induction hob provides exceptional temperature control that allows you to adjust heat with greater accuracy than gas or electric cooktops, especially at lower settings. Perfect for melting chocolate and cooking delicate foods and sauces.

Prior to using your cooktop for the first time, apply the recommended cooktop cleanser to the surface and buff using a nonabrasive cloth or pad. The special cooktop cleansing cream leaves a protective finish that helps prevent scratches and abrasions. To further prevent scratches on your cooktop surface:

• Be sure that the cooktop and any pots, pans, or utensils you use are clean.
• If coarse particles (such as salt) come between your cooktop and utensils, scratches can result.
• Use pots and pans that have a smooth, flat bottom.
• Use cleaning materials that are recommended for ceramic/glass cooktops.
• Any small scratches that occur will not affect your cooktop’s performance, and will become less visible over time

Not all pieces of cookware can be used on induction cooktops and stoves. Since induction technology uses the power of magnetism, the cookware piece itself must be magnetic and have a flat bottom. For this reason, cookware made from aluminium, copper or glass, including Pyrex will not work on its own. To test if your cookware is magnetic simply place a magnet on the bottom of the pan. AEG have a select range of pots and pans which are compatible with induction cooktops. To view the accessories range click here.

Discoloration that has a metallic sheen can be caused by mineral deposits from water and food. You can help prevent it by using cookware with a clean and dry bottom surface, and you can remove it with a ceramic/glass cooktop cleaning cream.

AEG cooktops have built-in automatic safety switch off. The appliance deactivates automatically if:

• You spill liquids or place something across the control panel for more than 10 seconds.
• The appliance becomes too hot (e.g. when a saucepan boils dry, or oil reaches above 300C).
• You use incorrect cookware that is not induction friendly.

Pyrolytic cleaning removes the need for you to use harsh chemicals to clean your oven. Pyrolytic cleaning is an automatic function which cleans your oven with minimal effort. It works by heating the inside of the oven up to very high temperatures and any grease or food residue is simply burned off. Once the programme has finished and the oven has cooled down, it's very easy to wipe away the residue.

Please refer to the instructions in the Care and Cleaning section of your user manual on how to operate the pyrolytic function on your Oven.

Yes, you will need to remove everything including accessories and shelf supports from the oven before beginning the pyrolysis. Please refer to the instructions in the Care and Clean section of your user manual on how to operate the pyrolytic function on your Oven.

During a pyrolysis only the interior cabinet is cleaned. We suggest you clean the inner side of the glass oven door before you begin the pyrolysis. Also, the door of your AEG oven can be removed entirely for easy cleaning. You can view a tutorial on how to remove your oven door for cleaning on the AEG Youtube channel here.

Yes, this is normal. The fan stays on for a period of time in order to help cool the oven.

The food probe can be used on a variety of dishes and to achieve optimal results, simply insert the probe into the center of the food, set the two temperatures for the oven and food then wait to be alerted by the acoustic signal once the temperatures have been reached.

To load your dishwasher properly, please refer to this article How to use dishwasher step-by-step guide.

If you see detergent remaining in the dispenser after a cycle is finished, try the following:

• Be sure to use fresh detergent, as older detergent might not dissolve well.
• Check to ensure that the spray arm is not blocked, so that water from it can reach the dispenser.
• Check to see if the cycle has completed.
• When loading the dishwasher, make sure the detergent dispenser can open freely.
• Before you close the door, check that the upper rack is firmly attached to/with the nozzle on the back of the dishwasher.

If your dishwasher won't run, check to determine if it might be due to one of the following reasons:

• A circuit breaker is tripped in your home, or a fuse is blown.
• The water supply to your home is not on.
• The dishwasher's cycle setting needs to be checked and adjusted.
• The dishwasher's DELAY START option was selected.
• The door of the dishwasher is not completely closed and latched.

Freshness in your refrigerator or freezer can be affected by how food is stored. Some foods have a strong odour, so be sure to cover them tightly.

After you’ve checked how your food is stored, try cleaning the interior of your freezer with a sponge, warm water, and baking soda.

It is normal for the outside freezer walls to be warmer than room temperature. This happens when the compressor is working to transfer heat from inside the freezer.

If the temperature display is flashing, it means that the refrigerator’s electronic control system has detected a performance issue. Please email ZA_insure@electrolux.com and we will be glad to assist you with information about what the display means and what steps to take.

You can stop/pause your machine after the cycle has started if it is safe to do so. The machine door will not unlock once the water level has reached the level of the door, if the spin cycle has started or if the water temperature is over 60 degrees.

Filters in the washing machine are called the drain pump. To find where your drain pump is located on your washing machine, please refer to the Care and Cleaning section of your user manual.

Safety is at the heart of everything we do here at AEG. For your peace of mind, we equipped these machines with 2 family-friendly safety features.
Firstly there is the Child Lock function which prevents children from operating the control panel. Once activated this lock will remain in place until it is deactivated, even if the machine is switched off.
Secondly, the AEG washing machines are equipped with a child safety device. When you activate this device, you cannot close the door preventing children or pets from being closed inside. Please refer to your user manual for instructions on how to activate these child locks.

It is important for your AEG product to be registered on the website. You will receive news, special offers, new launches, participate in extended product warranty offers as part of promotions, as well have a means to verify your purchase in the event your receipt is lost or discarded. Visit your warranty policy details here.

Contact the call centre 0861 594 568 or ZA_insure@electrolux.com